Dear Members,

National Customer Engagement Day on November 6th was marked by a unique conference called The Big Brainstorm at the Midland Hotel in Manchester.

Over 50 customer service and experience leaders came together to discuss six topics under the umbrella of Engaging The Digital Customer.

Check out the event archive and gallery.

Our final event of the year is a members’ Dinner + Discussion on November 19th on the topic Delivering Customer Care Through Social Media. This is by invitation only.

Looking Ahead To 2015

We are finalising our 2015 agenda and I hope to get this out to members by the middle of November.

If you have any suggestions regarding topics and activities, please let us know.

Any Other Business

All members can nominate colleagues and connections to join the Club. Please email you nomination to Jon Snow jon.snow@dcgbni.co.uk, include your nominees’ names, job titles, email addresses and contact telephone numbers.

All nominees must be in roles covered by our Cream professional groups. See the Cream section.

All nominees must have an up-to-date Linkedin.com profile.

All nominees must be in-post and currently a Chief, Director or Head. Equivalent levels of seniority, where the job title doesn’t contain Chief, Director or Head will be considered on a case-by-case basis.

Sorry, we cannot accept nominations for consultants or sales or marketing or business developers in B2B organisations.

Directors’ Club reserves the right to refuse a nomination without giving reason.