Dear Members,

The fourth quarter of the year seems to be racing away. The Club has three Members’ events left for 2014.

First, we pack our bags and head to Glasgow for our Digital Customer Service conference at the Radisson Blu. Members are welcome free of charge, please email jon.snow@dcgbni.co.uk for a special promotion code.

Next, to celebrate National Customer Engagement Day, we are holding The Big Brainstorm in Manchester on the topic of Engaging The Digital Customer. Again, members can attend at no cost, email the above address for the promotion code.

Finally, we are closing our formal series of networking get-togethers for 2014 with a Club Dinner on the topic of Social Customer Service. This is by invitation only.

A year-closing drinks evening is being planned. I will let you know more shortly.

Looking Ahead To 2015

We are finalising our 2015 agenda and I hope to get this out to members by the middle of November.

If you have any suggestions regarding topics and activities, please let us know.

Any Other Business

All members can nominate colleagues and connections to join the Club. Please email you nomination to Jon Snow jon.snow@dcgbni.co.uk, include your nominees’ names, job titles, email addresses and contact telephone numbers.

All nominees must be in roles covered by our Cream professional groups. See the Cream section.

All nominees must have an up-to-date Linkedin.com profile.

All nominees must be in-post and currently a Chief, Director or Head. Equivalent levels of seniority, where the job title doesn’t contain Chief, Director or Head will be considered on a case-by-case basis.

Sorry, we cannot accept nominations for consultants or sales or marketing or business developers in B2B organisations.

Directors’ Club reserves the right to refuse a nomination without giving reason.